Shopify Maintenance & Support
Proactive monitoring, rapid bug fixes, and continuous optimization — so your store runs at peak performance while you focus on growth.
Comprehensive Store Care
Everything your store needs to stay healthy, secure, and fast.
24/7 Monitoring
Real-time uptime monitoring, error tracking, and performance alerts so we catch issues before your customers do.
Bug Fixes & Troubleshooting
Rapid diagnosis and resolution of bugs, broken layouts, checkout issues, and third-party app conflicts.
Performance Optimization
Ongoing Core Web Vitals optimization, image compression, script audits, and load time improvements to keep your Lighthouse scores high.
Security Updates
Regular security audits, app update management, and vulnerability patching to protect your store and customer data.
Content Updates
Banner swaps, product page updates, landing page builds, and seasonal campaign assets implemented on your schedule.
Strategic Consultation
Monthly strategy calls to review analytics, plan feature rollouts, and prioritize your roadmap for maximum ROI.
Maintenance Plans
Transparent pricing. Flexible scope. No lock-in after 3 months.
Essential
For established stores that need reliable maintenance and quick fixes.
- 10 development hours/month
- Uptime & error monitoring
- Bug fixes within 24 hours
- Monthly performance report
- Email support (business hours)
- Shopify app updates
Growth
For scaling brands that need proactive optimization and fast turnaround.
- 25 development hours/month
- 24/7 uptime & error monitoring
- Bug fixes within 4 hours
- Weekly performance reports
- Slack/email priority support
- CRO experiments & A/B testing
- Monthly strategy call
- Quarterly site audit
Enterprise
For high-volume stores and Shopify Plus merchants with complex needs.
- Unlimited development hours
- 24/7 monitoring + on-call engineer
- Bug fixes within 1 hour
- Real-time dashboards
- Dedicated Slack channel
- Full CRO program
- Weekly strategy calls
- Monthly site audits
- Dedicated account manager
- Custom SLA
How Our Retainer Works
A simple, transparent process designed for ongoing collaboration.
Onboarding & Audit
We gain access to your store, run a comprehensive technical audit, document your stack, and establish monitoring baselines.
Request & Prioritize
Submit requests via Slack, email, or our project board. We triage by urgency and impact, keeping you informed at every step.
Execute & Report
Our team implements changes, runs QA, deploys to production, and logs the work — all visible in your dedicated project dashboard.
Review & Optimize
Monthly or weekly reviews to analyze performance trends, discuss upcoming priorities, and continuously improve your store.
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Maintenance FAQs
Every retainer includes proactive monitoring, bug fixes, performance optimization, security updates, and dedicated development hours. Higher tiers add CRO testing, strategy calls, and faster SLAs. The scope is flexible — unused hours roll over for one month.
Response times depend on your plan: Essential (24 hours), Growth (4 hours), Enterprise (1 hour). Critical issues affecting checkout or revenue are triaged immediately regardless of plan tier.
Absolutely. Retainer hours are flexible and can be used for bug fixes, content updates, new features, design changes, CRO experiments, or anything else your store needs. We prioritize together during our regular check-ins.
Yes, unused hours roll over for one month. If you have 10 hours on the Essential plan and use only 6, the remaining 4 carry over to the next month (giving you 14). Hours don't roll over beyond one month.
Additional hours can be purchased at our standard hourly rate, or you can upgrade your plan at any time. We'll proactively flag when you're approaching your limit so there are no surprises.
We ask for a 3-month minimum commitment to allow proper onboarding and meaningful results. After the initial term, plans continue month-to-month and can be cancelled with 30 days notice.
Growth and Enterprise clients get a dedicated Slack channel. All clients have access to our project management board (Linear) and email support. You can submit requests however is most convenient — we triage and track everything centrally.
Yes. A significant portion of our retainer clients came to us with stores built elsewhere. We start every engagement with a thorough code audit and documentation process, so we understand the codebase before making changes.
Keep your store running at peak performance
Choose a plan that fits your needs, or contact us for a custom engagement tailored to your store's requirements.